Telephoning English 5 - Pedindo a conta do restaurante

Esta é uma conversação pequena focada no inglês ao telefone.
O melhor para praticar é em dupla. Vocês estudam o dialogo e depois treinam a conversação.


Asking a Question about a Bill
Complete Conversation
Caller 1: Good afternoon, Northwest Electricity, how may I help you?
Caller 2: Good afternoon, this is Robert Tips, I have a question about my electricity bill this month.
Caller 1: I'd be happy to help you with that Mr. Tips. Can I have your account number?
Caller 2: I'm afraid I don't have that with me.
Caller 1: It's no problem, I'll just look your name up in our database.
Caller 2: Great.
Caller 1: Could you give me your address as well?
Caller 2: It's 2368 NW 21st Ave. Vancouver, Washington.
Caller 1: Yes, I have your account up on my computer. How may I help you?
Caller 2: The last bill I received seemed too high.
Caller 1: Yes, I see that it was considerably higher than last year. Did you use more electricity?
Caller 2: No, I don't think we used any more electricity that the year before.
Caller 1: OK, I'll tell you what I can do. I'll mark this and have a supervisor take a look at the account.
Caller 2: Thank you. When can I expect an answer?
Caller 1: We should have an answer for you by the end of the week. I'll give you an inquiry number.
Caller 2: OK, let me get a pen .... OK, I'm ready.
Caller 1: It's 3471.
Caller 2: That's 3471.
Caller 1: Yes, that's correct.
Caller 2: Thank you for your help.
Role Play: Caller 1
Caller 1: _____
Caller 2: Good afternoon, this is Robert Tips, I have a question about my electricity bill this month.
Caller 1: _____
Caller 2: I'm afraid I don't have that with me.
Caller 1: _____
Caller 2: Great.
Caller 1: _____
Caller 2: It's 2368 NW 21st Ave. Vancouver, Washington.
Caller 1: _____
Caller 2: The last bill I received seemed too high.
Caller 1: _____
Caller 2: No, I don't think we used any more electricity that the year before.
Caller 1: _____
Caller 2: Thank you. When can I expect an answer?
Caller 1: _____
Caller 2: OK, let me get a pen .... OK, I'm ready.
Caller 1: _____
Caller 2: That's 3471.
Caller 1: _____
Caller 2: Thank you for your help.
Role Play: Caller 2
Caller 1: Good afternoon, Northwest Electricity, how may I help you?
Caller 2: _____
Caller 1: I'd be happy to help you with that Mr. Tips. Can I have your account number?
Caller 2: _____
Caller 1: It's no problem, I'll just look your name up in our database.
Caller 2: _____
Caller 1: Could you give me your address as well?
Caller 2: _____
Caller 1: Yes, I have your account up on my computer. How may I help you?
Caller 2: _____
Caller 1: Yes, I see that it was considerably higher than last year. Did you use more electricity?
Caller 2: _____
Caller 1: OK, I'll tell you what I can do. I'll mark this and have a supervisor take a look at the account.
Caller 2: _____
Caller 1: We should have an answer for you by the end of the week. I'll give you an inquiry number.
Caller 2: _____
Caller 1: It's 3471.
Caller 2: _____
Caller 1: Yes, that's correct.
Caller 2: _____

Tópicos Relacionados:
http://inglespradenise.blogspot.com.br/2012/10/telephoning-english-1-como-deixar-um.html
http://inglespradenise.blogspot.com.br/2012/10/telephoning-english-2-ligando-para.html
http://inglespradenise.blogspot.com.br/2012/10/telephoning-english-3-marcando-uma.html
http://inglespradenise.blogspot.com.br/2012/10/telephoning-english-4-reservando-uma.html


 

Comentários

Postar um comentário

Postagens mais visitadas deste blog

EXERCÍCIOS COM O VERBO TO BE PARA O NÍVEL BÁSICO

Imagem
Conforme me comprometi, cá estão alguns exercicios com o verbo to be no present. São vários. Tem alguns bem simples, outros mais complicados, vale a pena você se arriscar. Qualquer dúvida, pergunte em sala de aula ou aqui. Puxa, acho que já é o suficiente por hoje. Treinando estes exercicios e mais os que eu passo em sala de aula, pode ter certeza de que você ficará fera rapidinho. Bons estudos!
Leia mais

Verbos Irregulares em Inglês

Imagem
Embora os verbos irregulares se constituam numa pequena minoria em relação a todos os verbos existentes na língua, a frequência com que ocorrem é muito alta, o que lhes dá uma importância significativa. São todos de origem anglo-saxônica e se referem predominantemente a ações comuns. Os verbos irregulares do inglês são aqueles verbos que não seguem a regra geral de formação do Passado e do Particípio Passado. A formação do  Past  e do  Past Participle,  de acordo com a regra geral, que se aplica a todos os demais verbos, se dá através do sufixo  - ed . Portanto, todo verbo que não seguir este padrão, será classificado de irregular. Abaixo vai uma lista de Verbos Irregulares e depois exercicios e  games para treinar: Exercícios on line: http://www.web-esl.com/Grammar/irregpast1.htm http://www.web-esl.com/Grammar/irregpast2.htm http://www.web-esl.com/Grammar/irregpast3.htm http://www.web-esl.com/Grammar/irregpast4.htm http://www.web-esl.com/Gram...
Leia mais

Mapa mental verbos modais

Imagem
All the auxiliary verbs except be, do and have are called modals. Unlike other auxiliary verbs modals only exist in their helping form; they cannot act alone as the main verb in a sentence. Be, do, and have also differ from the other auxiliaries in that they can also serve as ordinary verbs in a given sentence. The modal verbs are:- CAN / COULD / MAY / MIGHT / MUST / SHALL / SHOULD / OUGHT TO / WILL / WOULD  Modal Example Uses Can They can control their own budgets. We can’t fix it. Can I smoke here? Can you help me? Ability / Possibility Inability / Impossibility Asking for permission Request Could Could I borrow your dictionary? Could you say it again more slowly? We could try to fix it ourselves. I think we could have another Gulf War. He gave up his old job so he could work for us. Asking for permission. Request Su...
Leia mais