Complaining in English - Useful Expressions
Cultural note It is important to remember that English is not as direct as other languages. It is important to be polite and follow rules for socially acceptable behaviour. For example, it is normal, when making a complaint, to start by saying “ sorry ” or “ excuse me ”, even though you haven’t done anything wrong. Being polite will help you get what you want. Example: In a shop You’re in a shop and the assistant gives you the wrong change. “ Excuse me , I think you’ve given me the wrong change.” OR “ Sorry , I think this change is wrong, I gave you £10 not £5.” In a hotel Customer “ Excuse me , but there’s a problem with the heating in my room” “ Sorry to bother you , but I think there’s something wrong with the air-conditioning.” “ I’m afraid I have to make a complaint . Some money has gone missing from my room.” “ I’m afraid there’s a slight problem with my room – the bed hasn’t been made.” Hotel worker Normally the worker will apologise deeply ...