Useful Expressions - Complaining

Here are expressions you can use when complaining:complaining
  • I have a complaint to make. ...
  • Sorry to bother you but...
  • I'm sorry to say this but...
  • I'm afraid I've got a complaint about...
  • I'm afraid there is a slight problem with...
  • Excuse me but there is a problem about...
  • I want to complain about...
  • I'm angry about...

 Examples:

I have a complaint to make.
Your pizza is just too salty.
I'm sorry to say this but
your food is inedible.
1. I'm afraid I've got a complaint about your child.He's too noisy .
2. I'm afraid there is a slight problem with the service in this hotel.
3.Excuse me but you are standing on my foot.
4. I want to complain about the noise you are making.
5. I'm angry about the way you treat me.

Responding to complaints

 Positive response to complaints:

  • I'm so sorry, but this will never occur / happen again.
  • I'm sorry, we promise never to make the same mistake again.
  • I'm really sorry; we'll do our utmost/best not to do the same mistake again.

 Negative response to complaints:

  • Sorry there is nothing we can do about it.
  • I'm afraid, there isn't much we can do about it.
  • We are sorry but the food is just alright.

Things to remember about complaints:

When expressing a complaint in English, it helps to be polite. Although "I'm angry about your pizza. It's too salty" is one possible way of expressing a complaint, it is considered too rude and you'd better use more polite expressions if you want to get what you want!


 http://www.teach-this.com/downloads/313-complaining-and-apologizing-language/file

Comentários

Postar um comentário

Postagens mais visitadas deste blog

EXERCÍCIOS COM O VERBO TO BE PARA O NÍVEL BÁSICO

Imagem
Conforme me comprometi, cá estão alguns exercicios com o verbo to be no present. São vários. Tem alguns bem simples, outros mais complicados, vale a pena você se arriscar. Qualquer dúvida, pergunte em sala de aula ou aqui. Puxa, acho que já é o suficiente por hoje. Treinando estes exercicios e mais os que eu passo em sala de aula, pode ter certeza de que você ficará fera rapidinho. Bons estudos!
Leia mais

Verbos Irregulares em Inglês

Imagem
Embora os verbos irregulares se constituam numa pequena minoria em relação a todos os verbos existentes na língua, a frequência com que ocorrem é muito alta, o que lhes dá uma importância significativa. São todos de origem anglo-saxônica e se referem predominantemente a ações comuns. Os verbos irregulares do inglês são aqueles verbos que não seguem a regra geral de formação do Passado e do Particípio Passado. A formação do  Past  e do  Past Participle,  de acordo com a regra geral, que se aplica a todos os demais verbos, se dá através do sufixo  - ed . Portanto, todo verbo que não seguir este padrão, será classificado de irregular. Abaixo vai uma lista de Verbos Irregulares e depois exercicios e  games para treinar: Exercícios on line: http://www.web-esl.com/Grammar/irregpast1.htm http://www.web-esl.com/Grammar/irregpast2.htm http://www.web-esl.com/Grammar/irregpast3.htm http://www.web-esl.com/Grammar/irregpast4.htm http://www.web-esl.com/Grammar/irregpast5.htm http://ww
Leia mais

Mapa mental verbos modais

Imagem
All the auxiliary verbs except be, do and have are called modals. Unlike other auxiliary verbs modals only exist in their helping form; they cannot act alone as the main verb in a sentence. Be, do, and have also differ from the other auxiliaries in that they can also serve as ordinary verbs in a given sentence. The modal verbs are:- CAN / COULD / MAY / MIGHT / MUST / SHALL / SHOULD / OUGHT TO / WILL / WOULD  Modal Example Uses Can They can control their own budgets. We can’t fix it. Can I smoke here? Can you help me? Ability / Possibility Inability / Impossibility Asking for permission Request Could Could I borrow your dictionary? Could you say it again more slowly? We could try to fix it ourselves. I think we could have another Gulf War. He gave up his old job so he could work for us. Asking for permission. Request Suggestion Future possibility Ability in the past May May I have another cup of coffee? China may become a major economic po
Leia mais