Qualificação para Aeromoças (Inglês)- Problemas a serem resolvidos

How do you solve the problems the passengers are experiencing in the plane? Test yourself here!
  • Two passengers are arguing with each and other and the other passengers boarding the plane feel very uncomfortable. They, apart from arguing, started to throw out vulgar words and the situation gets worse when one of the arguing passengers hits the other passenger. How would you handle this situation?
  • A child aged 5 is on board alone. Parents have requested the crew on board to take good care of her until the person in charge has collected her from the airport after the landing. While on board, she begins to cry and wail due to reasons like being hungry, bored, etcetera. How would you handle this little girl?
  • Your job as a flight attendant is to fulfil the requests made by the passengers. Free flow of booze has caused a passenger to demand for continuous serving of alcoholic beverage. There is a high chance of him being absolutely drunk before landing. How would you handle this situation?
  • Due to the hazardous weather, the plane is experiencing some minor problems. Passengers having listened to that started to panic and the little children boarding the plane was feeling very scared. How would you handle this situation without causing havoc?
  • Upon landing, some of the passengers might confront you and say the service given is not good and they feel very uncomfortable with that. Looking at the situation, they might hand a complain to the manager. How would you handle this situation?

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